Receptionist – Level 2 (CVQ)

Course Overview:

This course prepares learners to efficiently perform front-desk duties in various professional settings. It emphasizes communication, customer service, office technology, and administrative skills to ensure a positive and professional first point of contact. The course follows Caribbean Vocational Qualification (CVQ) standards for practical competency development.

Learning Outcomes:

By the end of the course, participants will be able to:

• Greet and assist visitors professionally
• Manage incoming calls and messages effectively
• Schedule appointments and maintain calendars
• Use office equipment and software for administrative tasks
• Handle inquiries and provide accurate information
• Maintain confidentiality and demonstrate professionalism

Assessment Methods:

• Practical simulations and role plays
• Written assignments and quizzes
• Portfolio of evidence and logbook
• Final competency demonstration

 Certification:

Participants who successfully complete the course will receive the Caribbean Vocational Qualification (CVQ) Level 2 in Receptionist, recognized throughout the Caribbean.