Customer Service (CVQ Level)

Course Overview:

This course provides learners with essential skills and knowledge to deliver exceptional customer service in various industries. It emphasizes communication, problem-solving, and professionalism to enhance customer satisfaction and loyalty. The course is aligned with Caribbean Vocational Qualification (CVQ) standards for competency-based outcomes.

 Learning Outcomes:

By the end of this course, participants will be able to:

• Understand the principles and importance of quality customer service
• Communicate effectively with customers from diverse backgrounds
• Handle customer inquiries, complaints, and feedback professionally
• Use problem-solving techniques to resolve customer issues
• Promote products and services confidently and ethically
• Work as part of a team to meet organizational customer service goals

 Assessment Methods:

• Role plays and simulations
• Written assignments and quizzes
• Customer service scenario analyses
• Final practical demonstration or project

 Target Audience:

• Frontline customer service representatives
• Retail and hospitality workers
• Call center agents
• Anyone pursuing a career in customer service

 Certification:

Participants who successfully complete the course will be awarded the Caribbean Vocational Qualification (CVQ) in Customer Service, recognized throughout the Caribbean region.