Conflict Resolution Skills for the Workplace

Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Course Objectives

By the end of this workshop, participants will be able to:

  • Identify the causes and types of workplace conflict
  • Apply effective strategies for managing and resolving conflicts
  • Communicate assertively and actively listen in tense situations
  • Mediate disputes and foster a collaborative work environment
  • Reduce workplace tension and improve team performance

Training Methods

  • Interactive presentations
  • Group discussions
  • Real-life case studies
  • Role plays and simulations
  • Self-assessment tools

Target Audience: Supervisors, Managers, Team Leads, HR Professionals, and Employees at all levels
Duration: 2 Days (6 hours per day)
Delivery Mode: Face-to-Face or Virtual

 

Assessment & Certification

  • No formal exam
  • Participation in group activities
  • Certificate of Participation issued by UCC with Three (3) transferable credit

Student Ratings & Reviews

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