Conflict Resolution Skills for the Workplace

Course Objectives

By the end of this workshop, participants will be able to:

• Identify the causes and types of workplace conflict
• Apply effective strategies for managing and resolving conflicts
• Communicate assertively and actively listen in tense situations
• Mediate disputes and foster a collaborative work environment
• Reduce workplace tension and improve team performance

Training Methods

• Interactive presentations
• Group discussions
• Real-life case studies
• Role plays and simulations
• Self-assessment tools

Target Audience: Supervisors, Managers, Team Leads, HR Professionals, and Employees at all levels
Duration: 2 Days (6 hours per day)
Delivery Mode: Face-to-Face or Virtual

Assessment & Certification

• No formal exam
• Participation in group activities
• Certificate of Participation issued by UCC with Three (3) transferable credit